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Email SupportFrequently asked questions
How does it work?
Pick a look — a hairstyle, a colour, a beard, an outfit or a pair of frames — then add a photo of yourself. The App generates a preview of you with that look and opens it in the editor, where you can stack another tool on top, undo, redo, and export.
Inside the editor you get the full set: Hair Style, Hair Colour, Beard Style, Dress Change, Background Change, AI Avatar, Makeup, Lipstick, Eye Colour and Sunglasses — with separate tool sets for women and men.
What are credits?
Credits are what you spend to create a look. Your balance is shown at the top of the home screen, and credits are added as soon as a purchase completes.
There are two kinds. Plan credits come with a Pro subscription and are refreshed each billing period — each period starts with a fresh allowance that replaces whatever is left, so they do not roll over. Pack credits are bought outright, never expire, and stay yours even if your subscription ends. The App always spends plan credits first, so the ones with a deadline get used before the ones without.
Do the results look exactly like real life?
No — and we would rather say so. Every image is an AI-generated preview. It shows a plausible version of a look on your photo, but real hair behaves differently, and a stylist may tell you a particular cut or colour will not work with your hair type. Use the images as inspiration to take to your salon or barber, not as a guarantee.
Are my photos private?
Yes. There are no accounts and nothing is posted anywhere. Your photo is sent to Google, which runs the AI that creates your look, and the result comes straight back to your device — we never receive or store it ourselves. Google is contractually bound not to use it to train its models, and photos never appear in analytics. The App asks before this happens the first time. Full detail is in our Privacy Policy.
What happens to my credits if I cancel?
Credits you bought as a pack are yours to keep — they never expire and stay available after a subscription ends. Plan credits belong to the billing period they came with, so anything unused at the end of your final period goes with it. You keep full access until the period you have already paid for is over.
Where do my old looks go?
Every look you create is saved to History, in Settings. They stay on your device so you can share them again later, and they are never uploaded to us. Delete any of them, or all of them, from that screen at any time.
Can I use a photo of someone else?
Only with that person's permission. Please do not upload photos of other people without their consent, or photos of children altered in any way. See our Terms of Use.
My purchase isn't showing. What do I do?
Open Settings → Restore Purchase inside the App. Make sure you are signed in with the same Apple ID that made the purchase. If it still does not restore, email us with your approximate purchase date.
How do I cancel my subscription?
Either open Settings → Manage Subscription inside the App, or open your device's Settings → your Apple ID → Subscriptions → AI HairStyle and tap Cancel. You keep Pro until the end of the paid period. Refund requests go through reportaproblem.apple.com.
Why does the App ask for camera and photo access?
Photo library access lets you pick a picture to edit, and camera access lets you take one inside the App. Saving a finished image asks for permission to add to your library. The App never opens your library or camera on its own, and never scans or uploads your library.
Which devices are supported?
iPhone and iPad running iOS 17 or later, in portrait orientation.
How do I delete my data?
Deleting the App removes everything it stored on your device — photos in progress, your History of saved looks, and the anonymous analytics identifier.
The one thing kept off your device is your credit balance, stored against the anonymous purchase identifier Apple gives us so your credits survive reinstalling or changing device. It holds no name, email or photo. Email us and we will delete it — note that this also removes any credits attached to it. Purchase and refund records live with Apple.